Fragrance is
personal.

The short version

Because every decant is hand-filled from an authentic bottle and fragrance is a personal-care product, opened decants and samples can't be returned or resold. That's an industry standard for hygiene reasons, and it's exactly why decants exist. If something arrives damaged or not what you ordered, that's on us and we'll fix it fast.

Damaged, leaking, or wrong item

If your order shows up broken, leaking, or it isn't what you ordered, we've got you. Email us within 7 days of delivery with your order number and clear photos of:

• The item: a close-up of the damage or the wrong product
• All sides of the shipping box, including the label
• The interior packing, exactly as it looked when you opened it

Send real photos, not AI-generated ones, so we can file the carrier claim fast. We'll send a replacement or issue a full refund, whichever you'd prefer.

Full bottles

Unopened, factory-sealed full bottles can be returned within 30 days of delivery, as long as the original seal is fully intact. Once the cellophane or box seal is broken, the sale is final. We don't charge restocking fees. For a change-of-mind return, the cost of the return label comes out of your refund. If the return is our mistake, we cover it.

What we can't accept

• Opened or used decants and samples
• Full bottles with a broken seal
• "I didn't love the scent" (trying before you commit is the point of a decant)
• Requests made more than 7 days after delivery (30 for sealed bottles)
• Items without an order number or proof of purchase

Lost or stolen packages

If tracking shows your order delivered but it never turned up, contact us within 7 days. Check with neighbors and your household first, then your local carrier; a police report may be needed to file a claim. Approved claims are resolved with a replacement or store credit. Once a package is marked delivered, risk of loss sits with the carrier. See our Shipping Policy.

Refunds

Once your refund is approved (or an eligible bottle is received back and inspected), we process it to your original payment method through our secure Shopify checkout, usually within about 2 business days. Your bank may take a little longer to post it on their end.

Cancellations & changes

We fill and ship quickly, so if you need to change or cancel an order, email us as soon as possible. If it hasn't shipped yet, we'll sort it out. Once it's on the truck, our Shipping Policy takes over.